Domestic US orders
Orders totaling less than $75 (after coupons and discounts):
$5 Flat Rate shipping
Orders totaling $75 and over (after coupons or discounts):
FREE standard shipping
All orders are shipped via United States Postal Service. Flat rate and free shipping apply to shipments to US addresses only.
Priority Mail and Priority Express are available for an extra fee during checkout.
We are currently shipping internationally to Canada and Australia only. All orders outside the United States are shipped via International Mail. You have your choice of First Class International, Priority, or Express.
Please be aware that orders to countries outside of the USA may be subject to customs duties and taxes, and may be delayed in customs. Any additional taxes, fees, customs duties or VAT are the sole responsibility of the customer and are not included in the shipping charges.
Order Processing Time
Orders received by 8AM on business days typically ship the same day. Virtually all orders received after 8AM ship by the next business day.
On the rare occasion this is not possible, your order will be shipped within 2 business days. Business days are Monday - Friday, 9AM-5PM Pacific Time, holidays excluded.
Email Confirmation & Order Tracking
You will receive an email confirmation when you place your order, and another when your order ships.Tracking numbers are provided for all domestic orders. Please be sure you provide an accurate order email address so you can receive this information.
Returns / Problems with Order
- Damaged or defective product? We will promptly replace any damaged or defective product. Please notify us within 3 days of receipt of order if a problem has occurred.
- Changed your mind? Unopened items in new condition may be returned for a full refund, minus shipping (customer pays for return shipping), within 30 days of purchase date.
- Other concerns? If, for any reason, you are not happy with the flower essence formula you ordered, please contact me, and I will do my best to make it right, either with a replacement or refund. However, please note that whether a particular formula helps a particular dog depends on many factors, and is not something I can guarantee. If you're unsure of which formula is the best choice, or if your dog will respond to flower essences (not all do), I recommend purchasing the smallest size (1/2 oz) to try the formula out before purchasing something larger.
If you have any questions, concerns, or need more information about our products than is provided online, or if you need help with your order, please email Julie at firstname.lastname@example.org .